Quick summary

Ledger® Live is the official companion application that lets you manage cryptocurrency portfolios when paired with your Ledger® hardware wallet. “Logging in” to Ledger® Live is a multi-step process: install the Ledger® Live Desktop or App, connect your Ledger® device (or pair by Bluetooth for supported models), unlock the device with your PIN, and open the correct coin app on the device when prompted. Because keys remain on your hardware device, most login problems stem from connectivity, firmware, or software mismatches rather than password mistakes.

Ledger® Live Download & installation

Always download Ledger® Live directly from the official Ledger® website. Choose the Desktop installer for Windows, macOS, or Linux, or grab the Ledger® Live App from the Apple App Store or Google Play. Verify the download where possible (checksums and official notices). After install, run Ledger® Live and follow the onboarding prompts to create a portfolio or restore using a recovery phrase.

Step-by-step Ledger® Live login

  • Open Ledger® Live (Desktop or App).
  • Connect Ledger® device using a data-capable USB cable or pair via Bluetooth if supported.
  • Enter your device PIN on the hardware wallet — never on your computer or phone.
  • Open the cryptocurrency app (e.g., Bitcoin, Ethereum) on the device when Ledger® Live requests access.
  • Approve any prompts shown on both device and Ledger® Live to complete the connection.

Troubleshooting: Ledger® Live login not working

If Ledger® Live App not working or you see “Error connecting Ledger® account,” try these targeted fixes:

  • Swap cable/port: Use a known good data cable and a different USB port.
  • Update firmware & app: Update device firmware and Ledger® Live to latest version.
  • Restart devices: Reboot your computer/phone and the Ledger® device.
  • Reinstall drivers (Windows): Remove and reinstall USB drivers; try on another computer.
  • Bluetooth issues (mobile): Forget device, toggle Bluetooth, re-pair. Ensure the device supports Bluetooth.
  • Verification failures (“Can’t verify Ledger® wallet”): Re-download Ledger® Live from the official site and confirm installer integrity.

Compatibility & “Unable to Ledger® Trezor” note

Ledger® Live is designed for Ledger® hardware. Trezor devices are managed with Trezor Suite or supported third-party wallets; attempting to manage a Trezor with Ledger® Live is unsupported and can cause confusion. Use each vendor’s official software to avoid cross-vendor issues.

Account recovery & 2FA guidance

Ledger® account recovery relies on your recovery phrase (seed). If the device is lost or reset, restore on a new Ledger® device using that phrase. Ledger® Live itself doesn't provide traditional 2FA — authentication depends on physical device possession plus PIN. If you have third-party accounts (exchanges, apps) with 2FA, reset them through those services; Ledger® cannot reset third-party 2FA.

Frequently asked questions

1. Why won't Ledger® Live recognize my device?
Common causes: faulty cable, locked device, missing drivers, or outdated firmware. Try a different cable, update firmware, and check drivers.
2. Can I use Ledger® Live without a hardware wallet?
No — Ledger® Live manages accounts by connecting to a Ledger® hardware wallet that stores private keys offline.
3. What if I can't verify the Ledger® Live download?
Delete the installer, download again from the official Ledger® website, and verify checksums or signatures if provided.
4. How do I recover my account if I forget my PIN?
If you forget the PIN, reset the device (which clears keys) and restore using your recovery phrase on a new device.
5. Is Ledger® Live free and secure?
Ledger® Live is free to download; security depends on hardware wallet best practices like keeping your recovery phrase offline and using only official software.
6. Who do I contact for help?
Start at the Ledger® Help Center for official guides and support. Avoid sharing sensitive data on forums; never send your recovery phrase to anyone.